Remote Travel Concierge and Support

Rudybtravel; Manchester; Remote; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Remote work (100%)

Professional growth opportunities

Travel perks and discounts

Supportive training and team culture

Job summary

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

In this client-facing role you will respond to inquiries via phone, email and messaging, assist with luxury and leisure bookings, and provide destination information. The role emphasizes empathy, accuracy and proactive follow-up in a 100% remote work environment.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Communication

Customer service

Organization

Tech literacy

Problem solving

Travel passion

Job description

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

In this client-facing role you will respond to inquiries via phone, email and messaging, assist with luxury and leisure bookings, and provide destination information. The role emphasizes empathy, accuracy and proactive follow-up in a 100% remote work environment.