Remote Travel Concierge and Support Specialist

Kopp Travels; Sheffield; Remote; GBP 20,000 - 30,000; Full time

Benefits offered by this job

100% remote work with flexible scheduling

Opportunities for growth within the agency

Travel perks and exclusive industry discounts

Supportive team environment with ongoing training

Job summary

A travel agency is seeking a Travel Customer Representative to assist clients with their travel needs from booking to return. The ideal candidate will have strong communication skills and customer service experience, ideally in travel or hospitality. Responsibilities include responding to inquiries, assisting with bookings, and ensuring client satisfaction. This is a 100% remote position offering flexible scheduling and opportunities for growth within the agency.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience in travel or hospitality.
• Organized, dependable, and proactive with attention to detail.

Responsibilities

• Respond promptly to client inquiries via email, phone, and messaging.
• Assist with travel bookings, changes, and cancellations.
• Provide accurate information about destinations and travel policies.
• Follow up to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Proactive and organized

Comfortable with technology

Job description

A travel agency is seeking a Travel Customer Representative to assist clients with their travel needs from booking to return. The ideal candidate will have strong communication skills and customer service experience, ideally in travel or hospitality. Responsibilities include responding to inquiries, assisting with bookings, and ensuring client satisfaction. This is a 100% remote position offering flexible scheduling and opportunities for growth within the agency.