Remote Travel Concierge - Luxury Booking & Support

Rudybtravel; St Albans; Remote; GBP 25,000 - 36,000; Full time

Benefits offered by this job

100% remote work

Travel perks and discounts

Professional growth opportunities

Ongoing training

Job summary

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, delivering a seamless, personalized experience from initial inquiry to post-trip follow-up.

In this client-facing role, you will handle bookings, respond to inquiries, provide destination information, confirm itineraries, and maintain accurate records in the booking systems.

Qualifications

• Excellent verbal and written communication skills.
• Travel, hospitality, or service-related experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
• Proactively follow up with clients before and after travel to ensure a positive experience
• Address client concerns with empathy, professionalism, and solution-oriented thinking
• Maintain accurate documentation and update booking systems as required

Skills

Customer service

Communication

Organizational skills

Tech-literate

Multitasking

Job description

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, delivering a seamless, personalized experience from initial inquiry to post-trip follow-up.

In this client-facing role, you will handle bookings, respond to inquiries, provide destination information, confirm itineraries, and maintain accurate records in the booking systems.