Remote Travel Support Specialist

Getaway Travel Agency; Leeds; Remote; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Flexible scheduling

Ongoing training

Job summary

A prominent travel agency is seeking a Customer Representative to assist clients throughout their travel journey. This role includes responding to inquiries, managing bookings, and providing destination information. The ideal candidate should have excellent communication skills and strong customer service experience, preferably in travel. Additionally, this position allows for 100% remote work with opportunities for growth and travel perks, making it perfect for those passionate about helping others plan unforgettable experiences.

Qualifications

• Proven customer service experience, preferably in travel or hospitality.
• Ability to learn booking platforms and systems quickly.

Responsibilities

• Respond to client inquiries via email, phone, and messaging platforms.
• Assist with bookings, changes, cancellations, and special requests.
• Provide information about destinations and agency policies.
• Confirm trip details and client satisfaction.
• Handle complaints with empathy and problem-solving skills.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Passion for travel

Job description

A prominent travel agency is seeking a Customer Representative to assist clients throughout their travel journey. This role includes responding to inquiries, managing bookings, and providing destination information. The ideal candidate should have excellent communication skills and strong customer service experience, preferably in travel. Additionally, this position allows for 100% remote work with opportunities for growth and travel perks, making it perfect for those passionate about helping others plan unforgettable experiences.