Remote Travel Concierge: Expert Booking & Support

Rudybtravel; City of Edinburgh; Remote; GBP 25,000 - 40,000; Full time

Benefits offered by this job

100% remote work environment

Travel perks and discounts

Professional growth and training

Job summary

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients at every stage of their travel journey. You will act as a trusted point of contact from booking to post-trip follow-up, delivering a seamless and high-quality experience for luxury and leisure travel.

The role suits detail-oriented, service-driven individuals who enjoy travel, hospitality, and helping clients plan memorable experiences. We offer remote work, ongoing training, and access to industry perks.

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Skills

Verbal communication

Written communication

Organizational skills

Tech-savvy

Multitasking

Customer service mindset

Tools

Booking platforms

Job description

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients at every stage of their travel journey. You will act as a trusted point of contact from booking to post-trip follow-up, delivering a seamless and high-quality experience for luxury and leisure travel.

The role suits detail-oriented, service-driven individuals who enjoy travel, hospitality, and helping clients plan memorable experiences. We offer remote work, ongoing training, and access to industry perks.