Remote Travel Advisor

Sweetcarolinatravels; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading travel agency in the United Kingdom is seeking a Remote Travel Advisor to support clients from trip planning to safe returns. In this role, you will engage with inquiries, manage bookings, and provide excellent travel insights. Ideal candidates will have strong communication skills and a passion for travel. The position offers fully remote flexibility and opportunities for professional development. Join us in creating memorable travel experiences.

Benefits

Exclusive travel perks

Industry discounts

Ongoing training and mentorship

Community culture focused on connection

Qualifications

• Experience in customer service, ideally in travel or hospitality.
• High attention to detail with strong organizational skills.
• Tech-savvy with quick adaptation to new systems.

Responsibilities

• Engage with client inquiries through various channels.
• Support with booking updates and special requests.
• Provide accurate insights on destinations and procedures.
• Follow up to confirm trip details post-travel.
• Resolve concerns efficiently with commitment to satisfaction.

Skills

Strong written and verbal communication skills

Customer service experience

Attention to detail

Tech-savviness

Passion for travel

Job description

As a Remote Travel Advisor, you’ll play a mission‑critical role in supporting our clients from their very first trip idea all the way to their safe return home. You’ll be the steady, knowledgeable guide who keeps their travel experience seamless, stress‑free, and genuinely memorable. From handling bookings to troubleshooting challenges, you’ll bring professionalism, care, and that classic service mindset that never goes out of style.

Sweet Carolina Travel, prides itself on delivering personalized, high‑quality support to travelers nationwide. We’ve built our reputation on trust, consistency, and heart—and we’re excited to welcome someone who shares those values.

Key Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post‑travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.

Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.

Exclusive travel perks and access to industry‑only discounts.

Professional development through ongoing training, mentorship, and team support.

Community culture where passion for travel, connection, and meaningful memories drives everything we do.

What We’re Looking For

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow‑through habits.
• Tech‑savvy and quick to adapt to new systems and booking tools.
• A genuine love for travel and helping others design unforgettable journeys.