Remote Technical Support & Solutions Analyst

Force Information Systems Limited; Remote; GBP 30,000 - 40,000; Full time

Job summary

A software solutions company in the UK is seeking a Technical Support Analyst to provide frontline support and contribute to software development. This role involves diagnosing application issues, managing support tickets, and delivering training to customers. The ideal candidate should have experience in technical support and be proficient in SQL and VB6. Benefits include competitive leave and a Lifestyle Reward. This position supports remote work with occasional travel to client sites.

Benefits

5 additional personal days

Annual Lifestyle Reward of £325

Private Medical Insurance

Qualifications

• Experience providing technical support in a software environment.
• Ability to read and debug VB6 code; C# knowledge beneficial.
• Working knowledge of SQL-based database systems is essential.

Responsibilities

• Handle support calls, tickets, and meetings to resolve application issues.
• Debug VB6 code and write SQL queries to troubleshoot problems.
• Deliver customer training sessions remotely and support software implementations.

Skills

Technical support experience

SQL proficiency

VB6 debugging

Communication skills

Python scripting

Job description

A software solutions company in the UK is seeking a Technical Support Analyst to provide frontline support and contribute to software development. This role involves diagnosing application issues, managing support tickets, and delivering training to customers. The ideal candidate should have experience in technical support and be proficient in SQL and VB6. Benefits include competitive leave and a Lifestyle Reward. This position supports remote work with occasional travel to client sites.