Remote Technical Support Advisor – Clean-Tech Power

Perigon Search; Remote; GBP 27,000 - 30,000; Full time

Job summary

A clean-tech power systems company in the UK is looking for a remote technical support specialist to assist users with system faults and issues. You’ll utilize internal procedures to provide solutions, log cases in Salesforce, and work as part of a dynamic technical team. Ideal candidates will have experience in technical support, strong phone communication skills, and a basic understanding of systems. The position offers a starting salary of £27,000 - £30,000, 25 days holiday, and opportunities for progression.

Benefits

25 days holiday plus bank holidays

Nest pension scheme

Structured onboarding

Progression potential into engineering or build roles

Qualifications

• Experience in technical support, helpdesk, or a call centre role.
• Confident and professional phone manner.
• Comfortable following diagnostic steps and thinking logically.
• Basic technical aptitude - you're not an engineer, but you know your way around a system.
• Familiarity with Salesforce or other CRM platforms is a bonus.
• Backgrounds in broadband, telecoms, utilities or smart energy support are a strong match.

Responsibilities

• Taking calls from users reporting system faults.
• Using internal SOPs to guide them through resolution steps.
• Logging and tracking issues in Salesforce.
• Checking system performance using dashboards like Victron.
• Escalating to engineers when a remote fix isn’t possible.
• Booking routine maintenance visits.
• Pulling system data for performance reporting.

Skills

Technical support experience

Professional phone manner

Logical thinking

Basic technical aptitude

Familiarity with Salesforce

Job description

A clean-tech power systems company in the UK is looking for a remote technical support specialist to assist users with system faults and issues. You’ll utilize internal procedures to provide solutions, log cases in Salesforce, and work as part of a dynamic technical team. Ideal candidates will have experience in technical support, strong phone communication skills, and a basic understanding of systems. The position offers a starting salary of £27,000 - £30,000, 25 days holiday, and opportunities for progression.