Remote TAM - Commerce & Partner Success

Hopper Inc.; Stevenage; On-site; GBP 160,000 - 250,000; Full time

Job summary

A leading travel platform provider in Stevenage is seeking a Technical Account Manager to serve as the primary technical contact for B2B partners. This role involves managing partner inquiries, improving communication, and coordinating with various teams to provide exceptional support. Candidates should possess strong technical knowledge, organizational skills, and experience in a similar technical-customer role. The position offers competitive compensation and the opportunity to work in a dynamic, fast-paced environment.

Benefits

Competitive salary

Travel stipend

Work-from-home stipend

Qualifications

• Experience as a Technical Account Manager or similar role.
• Ability to manage multiple partners simultaneously.
• Comfortable with data analysis and investigation.

Responsibilities

• Serve as the primary technical point of contact for partners.
• Translate partner inquiries into actionable requests.
• Improve intake workflows and triage mechanisms.
• Coordinate with diverse stakeholders and advocate for partner needs.

Skills

Technical fluency

Problem-solving

Communication

Organizational skills

SQL skills

Tools

APIs

BI tools

Zendesk

Jira Service Desk

Salesforce

Job description

A leading travel platform provider in Stevenage is seeking a Technical Account Manager to serve as the primary technical contact for B2B partners. This role involves managing partner inquiries, improving communication, and coordinating with various teams to provide exceptional support. Candidates should possess strong technical knowledge, organizational skills, and experience in a similar technical-customer role. The position offers competitive compensation and the opportunity to work in a dynamic, fast-paced environment.