Remote Service Desk Analyst - French & English

Sysco; Ipswich; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading foodservice distributor is seeking a Service Desk Analyst - French Speaking to provide level 1 support to internal users in the UK and Ireland. This role requires fluency in English and French, excellent customer service skills, and experience in an IT support environment. Responsibilities include resolving incidents, documenting activities in ServiceNow, and maintaining high service quality. Ideal candidates will have a degree or equivalent experience along with ITIL certification.

Qualifications

• Experience in a Service Desk or IT support environment is required.
• Familiarity with ITIL principles is beneficial.

Responsibilities

• Address and resolve non-major incidents and service requests.
• Deliver excellent customer service and professional support.
• Document case details clearly and meet performance metrics.
• Participate in after-hours and on-call rotations.

Skills

Fluent in English

Fluent in French

Strong customer service skills

Good listening and communication skills

Detail-oriented

Ability to troubleshoot technical issues

Education

Degree or equivalent experience

ITIL V4 / ITSM certification

AWS and Microsoft MCSE certifications

Tools

ServiceNow

Microsoft Office365

Job description

A leading foodservice distributor is seeking a Service Desk Analyst - French Speaking to provide level 1 support to internal users in the UK and Ireland. This role requires fluency in English and French, excellent customer service skills, and experience in an IT support environment. Responsibilities include resolving incidents, documenting activities in ServiceNow, and maintaining high service quality. Ideal candidates will have a degree or equivalent experience along with ITIL certification.