Remote Service Designer – Shape scalable services

Version 1; Belfast City District; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Flex/Remote working

AWS/Microsoft/Oracle training

Private Healthcare

25 days holiday

Job summary

Version 1 is seeking a strategic Service Designer to join our growing design capability. You’ll lead end-to-end service design across discovery to live, shaping visions and journeys that are accessible and effective.

You’ll collaborate with content designers, product managers, researchers and engineers to map current and future states and to deliver services that improve people’s lives. This is a client-facing role within our Transformation Design Group, offering flexible/remote working and a

Qualifications

• Strong grasp of service design fundamentals and putting them into action to drive real, measurable impact.
• Ability to navigate ambiguity and guide teams to direction.
• Strategic thinking to design scalable, lasting services.
• Champion inclusivity and accessibility by default.
• Clear, concise communication adapted to different audiences.
• Evidence-led decisions based on research and insight.
• Emotionally intelligent in stakeholder dynamics and conversations.
• Multiplier mindset that helps teams move forward together.

Responsibilities

• Set and align around a clear service vision that unites teams and stakeholders behind a common direction.
• Facilitate purposeful workshops that drive alignment, clarity and decisions.
• Work with clients as one team—co-create solutions and build trusted partnerships.
• Collaborate across disciplines within agile, multi-disciplinary teams to deliver iteratively.
• Make complexity visible using service blueprints and journey maps tailored to the audience.
• Use data to guide decisions and measure success across services.

Skills

Experienced

Ambiguity tolerance

Strategic thinking

Inclusive by default

Clear communication

Evidence-led

Emotional intelligence

Team multiplier

Job description

Version 1 is seeking a strategic Service Designer to join our growing design capability. You’ll lead end-to-end service design across discovery to live, shaping visions and journeys that are accessible and effective.

You’ll collaborate with content designers, product managers, researchers and engineers to map current and future states and to deliver services that improve people’s lives. This is a client-facing role within our Transformation Design Group, offering flexible/remote working and a