Strategic Service Designer — Remote, Collaborative Impact

Version 1; City of Edinburgh; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Profit share scheme

Career progression

Flexible/remote working

Pension with employer contribution

Private healthcare

Life assurance

Wellbeing programmes

28 days holiday

Job summary

Version 1 is seeking a strategic Service Designer to join our growing design capability in the UK. You’ll drive end-to-end services that are accessible, efficient, and centered on real user needs.

You’ll lead the service design lifecycle from discovery to live, align digital delivery with policy and operational realities, and collaborate with UX, product, researchers and technical leads to deliver impactful outcomes.

Qualifications

• Strong fundamentals in service design and ability to apply them to drive real, measurable impact.
• Comfortable with ambiguity and able to provide direction when paths aren’t clear.
• Strategic thinking to design scalable, lasting services.
• Inclusive by default, advocating accessibility and inclusion.
• Clear communicator who adapts to different audiences and contexts.
• Evidence-led decision making to inform design choices.
• Emotionally intelligent in stakeholder conversations and collaboration.
• A multiplier who helps teams move forward and improve others.

Responsibilities

• Set and align around a clear service vision and shared goals for client projects.
• Facilitate workshops that drive alignment, clarity and decisions.
• Collaborate with clients and cross-disciplinary teams to co-create solutions.
• Work with agile, multidisciplinary teams to deliver iteratively and incrementally.
• Make complexity visible using service blueprints and journey maps tailored to audiences.
• Use performance data to guide design decisions and measure success.

Skills

Service design

Ambiguity management

Strategic thinking

Inclusive design

Clear communication

Evidence-led

Emotional intelligence

Team enablement

Job description

Version 1 is seeking a strategic Service Designer to join our growing design capability in the UK. You’ll drive end-to-end services that are accessible, efficient, and centered on real user needs.

You’ll lead the service design lifecycle from discovery to live, align digital delivery with policy and operational realities, and collaborate with UX, product, researchers and technical leads to deliver impactful outcomes.