Senior Service Designer - Remote & Transformation Leader

Version 1; Greater London; Hybrid; GBP 70,000 - 95,000; Full time

Benefits offered by this job

Profit sharing

Career progression

Flexible/remote

Pension 5% match

Private healthcare

Life assurance

Financial advice

Employee discount

Gym discounts

Bike to Work

Mindfulness

EAP

Excellence Awards

Diversity & belonging

Job summary

Version 1 is seeking a Senior Service Designer to help shape end-to-end services centred on real user needs. You will work across the full service lifecycle, from discovery through to live, mapping current and future states and guiding evidence-based decisions.

You will collaborate with content designers, interaction designers, product managers, researchers and tech leads to shape service visions and facilitate workshops that align delivery with policy and operational realities.

Qualifications

• Experience delivering services to public or similar sectors.
• Ability to simplify complexity and make services usable and scalable.
• Ability to lead workshops and navigate diverse stakeholders.
• Design for accessibility across channels and touchpoints.
• Define the service vision and align teams around it.
• Communicate value to varied audiences and stakeholders.
• Build a strong evidence base to justify design decisions.

Responsibilities

• Lead end-to-end service design across full lifecycle.
• Map current and future states, align delivery with policy/operations.
• Collaborate with cross-functional teams including content, product, researchers and tech.
• Facilitate workshops and define structures, processes and journeys.

Skills

GOV.UK Service Standard

Systems thinking

Workshop facilitation

Accessibility

Stakeholder management

Agile teams

Communication skills

Evidence-based design

Service blueprinting

Co-design techniques

Tools

Miro

Lucid

Figma

Job description

Version 1 is seeking a Senior Service Designer to help shape end-to-end services centred on real user needs. You will work across the full service lifecycle, from discovery through to live, mapping current and future states and guiding evidence-based decisions.

You will collaborate with content designers, interaction designers, product managers, researchers and tech leads to shape service visions and facilitate workshops that align delivery with policy and operational realities.