Senior Service Designer — Shape Public Services Autonomously

Methods; Leeds; Hybrid; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Flexible Working

Wellness Programme

Private Medical Insurance

Life Assurance

Pension

Job summary

Methods is looking for an experienced Service Designer to design government-facing services, map user journeys, and create service blueprints. You will collaborate with a multidisciplinary team to advocate for user needs and ensure accessibility across government services.

The role requires understanding of the GDS style guide, service design standards, and experience working in an agile environment. Flexible working options are available with a focus on impactful public-sector outcomes.

Qualifications

• Demonstrable passion for service design.
• Ability to communicate abstract concepts to diverse stakeholders.
• Understanding of technology constraints in design.

Responsibilities

• Identify and design services aligned with government standards.
• Advocate for users and map user journeys and service blueprints.
• Collaborate in a multidisciplinary team and share design work.

Skills

Design storytelling

User research

Facilitation workshops

Communication

Agile collaboration

Job description

Methods is looking for an experienced Service Designer to design government-facing services, map user journeys, and create service blueprints. You will collaborate with a multidisciplinary team to advocate for user needs and ensure accessibility across government services.

The role requires understanding of the GDS style guide, service design standards, and experience working in an agile environment. Flexible working options are available with a focus on impactful public-sector outcomes.