Remote Senior Technical Support Engineer for AI Systems

Ema Unlimited; Stoke-on-Trent; Remote; GBP 65,000 - 90,000; Full time

Job summary

Ema Unlimited is building the world’s leading Agentic AI platform and seeks a Senior Technical Support Specialist (Enterprise Agentic AI) to own health, reliability, and trust in production systems. You will collaborate with Engineering, Product, and Implementation teams, prevent incidents, and provide clear customer communications during escalations.

This full-time role offers remote work options and opportunities to grow into Reliability Engineering or Product-facing positions.

Qualifications

• 6+ years in senior technical support, reliability, or production engineering roles.
• Experience in AI / automation platforms.
• Familiarity with AWS / GCP / Azure.

Responsibilities

• Diagnose and troubleshoot multi-agent AI workflows in production.
• Perform RCA to prevent recurring incidents and share findings with Eng/Prod teams.
• Escalate issues to the right teams and maintain calm, factual customer communication.

Skills

AI systems

Incident response

Production reliability

Cloud familiarity

Tools

AWS

GCP

Azure

Job description

Ema Unlimited is building the world’s leading Agentic AI platform and seeks a Senior Technical Support Specialist (Enterprise Agentic AI) to own health, reliability, and trust in production systems. You will collaborate with Engineering, Product, and Implementation teams, prevent incidents, and provide clear customer communications during escalations.

This full-time role offers remote work options and opportunities to grow into Reliability Engineering or Product-facing positions.