Remote Senior Agentic AI Production Support

Ema Unlimited; Frodsham; Remote; GBP 90,000 - 130,000; Full time

Job summary

Ema Unlimited is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering significant gains across functions.

We are seeking a Senior Technical Support Specialist (Enterprise Agentic AI) to own the health, reliability, and trustworthiness of deployed AI systems in production. This is a full-time/remote role with opportunities to grow into leadership positions within

Qualifications

• 6+ years in senior technical support, reliability, or production engineering roles.
• Experience in AI / automation platforms and live systems reliability.
• Familiarity with major cloud providers (AWS, GCP, Azure).

Responsibilities

• Diagnose failures in multi-agent AI workflows and multi-service integrations.
• Lead RCA to prevent recurring incidents and reduce incident tone.
• Collaborate with Engineering, Product, and Implementation to improve production behavior and reliability.
• Explain AI failures to customers clearly and translate feedback into roadmaps and product improvements.

Skills

Senior technical support

Reliability engineering

AI / automation platforms

Cloud platforms: AWS

Cloud platforms: GCP

Cloud platforms: Azure

Tools

AWS

GCP

Azure

Job description

Ema Unlimited is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering significant gains across functions.

We are seeking a Senior Technical Support Specialist (Enterprise Agentic AI) to own the health, reliability, and trustworthiness of deployed AI systems in production. This is a full-time/remote role with opportunities to grow into leadership positions within