Remote Senior AI Production Support Engineer

Ema Unlimited; Stowmarket; Remote; GBP 70,000 - 100,000; Full time

Job summary

Ema Unlimited is building Enterprise Agentic AI systems and is seeking a Senior Technical Support Specialist (Enterprise Agentic AI) to own health, reliability, and trust across deployed AI systems. This role partners with Engineering, Product and Implementation to prevent incidents and drive robust RCA in production.

The Senior Specialist will explain AI failures clearly to customers, shape platform configuration, and translate insights into roadmap and quality improvements.

Qualifications

• 6+ years in senior technical support, reliability, or production engineering roles.
• Familiarity with AWS / GCP / Azure.
• Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.

Responsibilities

• Diagnose failures in multi-agent AI workflows.
• Explain AI failures in a way customers can understand.
• Escalate to the right team to help solve and close the issue.
• Help Product understand real production behavior and improve on-call hygiene.

Skills

Senior technical support

Reliability engineering

Production engineering

AI/automation platforms

Cloud platforms

Tools

AWS

GCP

Azure

Job description

Ema Unlimited is building Enterprise Agentic AI systems and is seeking a Senior Technical Support Specialist (Enterprise Agentic AI) to own health, reliability, and trust across deployed AI systems. This role partners with Engineering, Product and Implementation to prevent incidents and drive robust RCA in production.

The Senior Specialist will explain AI failures clearly to customers, shape platform configuration, and translate insights into roadmap and quality improvements.