Senior Agentic AI Production Support Engineer - Remote

Ema Unlimited

Kingston upon Hull

Remote

GBP 75,000 - 120,000

Full time

4 days ago

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Benefits offered by this job

Equity opportunities

Benefits package

Flexible working

Job summary

Ema Unlimited is building the world’s leading Agentic AI platform, delivering transformational productivity across enterprises. We are seeking a Senior Technical Support Specialist (Enterprise Agentic AI) to own health, reliability and trust in production AI systems.

You will prevent incidents, perform RCA, and collaborate with Engineering, Product, and Implementation to drive durable improvements, while maintaining calm, factual customer communication and building deep expertise across AI

Qualifications

6+ to 9+ years in senior technical support, reliability, or production engineering roles.
Experience with AI / automation platforms.
Familiarity with AWS / GCP / Azure.

Responsibilities

Diagnose failures in multi-agent AI workflows and explain AI behavior to stakeholders.
Own incidents from detection to RCA and permanent fixes.
Escalate to the right teams to investigate and resolve issues quickly.