Remote Senior Agentic AI Production Support Engineer

Ema Unlimited

Henlow

Remote

GBP 70,000 - 110,000

Full time

4 days ago

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Job summary

Ema Unlimited is building the world’s leading Agentic AI platform to transform enterprise productivity. The Senior Technical Support Specialist role focuses on operational health of deployed AI systems, not ticket handling, with direct authority during incidents.

You’ll partner with Engineering, Product and Implementation to diagnose failures, improve data quality, and influence product roadmaps while ensuring calm, factual customer communication.

Qualifications

6–9+ years in senior technical support, reliability, or production engineering roles.
Experience with AI/automation platforms and live production systems.
Familiarity with AWS/GCP/Azure.

Responsibilities

Diagnose failures in multi-agent AI workflows and production systems.
Lead RCA and incident management to prevent outages.
Collaborate with Engineering, Product and Implementation teams to improve reliability.

Skills

Senior technical support

Reliability engineering

Production engineering

AI/automation platforms

Cloud platforms (AWS/GCP/Azure)

Tools

AWS

GCP

Azure

Job description

You’ll partner with Engineering, Product and Implementation to diagnose failures, improve data quality, and influence product roadmaps while ensuring calm, factual customer communication.

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