Remote Senior Agentic AI Production Reliability Specialist

Ema Unlimited; Trimley St Mary; A distancia; GBP 90.000 - 130.000; Jornada completa

Descripción de la vacante

Ema Unlimited is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering significant gains.

This Senior Technical Support Specialist role focuses on production reliability and trust in enterprise AI systems. Based in the United Kingdom with remote options, this full-time position requires 6+ years in senior technical support or production engineering and familiarity

Formación

• 6+ years in senior technical support, reliability, or production engineering roles.
• Familiarity with AWS / GCP / Azure.
• Experience in AI / automation platforms and enterprise support.

Responsabilidades

• Diagnose failures in multi-agent AI workflows and AI behavior.
• Explain AI failures in clear terms to customers and product teams.
• Escalate to the right engineering teams and drive RCA.
• Improve on-call hygiene, incident response, and escalation clarity.
• Contribute to product feedback and reliability improvements.

Conocimientos

Cloud platforms

Incident management

Root cause analysis

Production engineering

Herramientas

AWS

GCP

Azure

Descripción del empleo

Ema Unlimited is building the world’s leading Agentic AI platform to transform enterprise productivity. We enable organizations to delegate repetitive tasks to Ema, the Universal AI Employee, delivering significant gains.

This Senior Technical Support Specialist role focuses on production reliability and trust in enterprise AI systems. Based in the United Kingdom with remote options, this full-time position requires 6+ years in senior technical support or production engineering and familiarity