Remote Senior Account Manager – SaaS Identity (EMEA)

Au10tix; Greater London; Remote; GBP 65,000 - 90,000; Full time

Job summary

AU10TIX is seeking an experienced Account Manager to own a portfolio of UK and EMEA customers. This UK-based remote role involves travel to meetings and the London office when required.

You will build multi-threaded relationships, understand goals and success metrics, lead QBRs/EBRs, and own renewals and expansion opportunities. You will coordinate with Sales, Solutions Engineering, Product, R&D, Support, and Finance to resolve issues and drive adoption.

Qualifications

• 5+ years of experience in B2B account management or customer success, owning enterprise customers
• B2B experience, ideally SaaS/fintech/cybersecurity/payments or related technical field
• Strong technical orientation with APIs, integrations, and SaaS platforms
• Proven experience managing renewals, upsell, expansion, negotiations

Responsibilities

• Build trusted relationships with business, technical, and senior stakeholders across UK/EMEA
• Understand customer goals, use cases, and success metrics; identify growth opportunities
• Develop and execute account plans covering renewal strategy and whitespace
• Lead customer meetings and QBRs/EBRs with senior stakeholders
• Monitor customer health, product usage, and contractual commitments; address risks
• Coordinate with Sales, Solutions Engineering, Product, and other teams to resolve issues
• Own renewals and expansion opportunities; forecast with support from leadership
• Maintain accurate account information in Salesforce
• Develop customer advocacy through references, case studies, and feedback

Skills

Account management

SaaS

Renewals & upsell

Stakeholder management

Technical communication

Cross-functional collaboration

Travel willingness

Relationship building

UK/EMEA experience

Sales forecasting

Tools

Salesforce

Job description

AU10TIX is seeking an experienced Account Manager to own a portfolio of UK and EMEA customers. This UK-based remote role involves travel to meetings and the London office when required.

You will build multi-threaded relationships, understand goals and success metrics, lead QBRs/EBRs, and own renewals and expansion opportunities. You will coordinate with Sales, Solutions Engineering, Product, R&D, Support, and Finance to resolve issues and drive adoption.