Account Manager

Au10tix; Greater London; Remote; GBP 65,000 - 90,000; Full time

Job summary

AU10TIX is seeking an experienced Account Manager to own a portfolio of UK and EMEA customers. This UK-based remote role involves travel to meetings and the London office when required.

You will build multi-threaded relationships, understand goals and success metrics, lead QBRs/EBRs, and own renewals and expansion opportunities. You will coordinate with Sales, Solutions Engineering, Product, R&D, Support, and Finance to resolve issues and drive adoption.

Qualifications

• 5+ years of experience in B2B account management or customer success, owning enterprise customers
• B2B experience, ideally SaaS/fintech/cybersecurity/payments or related technical field
• Strong technical orientation with APIs, integrations, and SaaS platforms
• Proven experience managing renewals, upsell, expansion, negotiations

Responsibilities

• Build trusted relationships with business, technical, and senior stakeholders across UK/EMEA
• Understand customer goals, use cases, and success metrics; identify growth opportunities
• Develop and execute account plans covering renewal strategy and whitespace
• Lead customer meetings and QBRs/EBRs with senior stakeholders
• Monitor customer health, product usage, and contractual commitments; address risks
• Coordinate with Sales, Solutions Engineering, Product, and other teams to resolve issues
• Own renewals and expansion opportunities; forecast with support from leadership
• Maintain accurate account information in Salesforce
• Develop customer advocacy through references, case studies, and feedback

Skills

Account management

SaaS

Renewals & upsell

Stakeholder management

Technical communication

Cross-functional collaboration

Travel willingness

Relationship building

UK/EMEA experience

Sales forecasting

Tools

Salesforce

Job description

Founded in 2002, AU10TIX provides AI-driven identity verification and management solutions that help global brands prevent fraud, meet regulatory requirements, and streamline customer onboarding.

We are looking for an experienced and talented Account Manager to join our EMEA team. You will own a portfolio of UK and EMEA customers and act as the key link between customers and AU10TIX. This is a UK-based remote role, with travel to customer meetings and the London office as required.

What will you do?

• Build trusted, multi-threaded relationships with business, technical, and senior stakeholders across UK and EMEA customers, and advocate for their needs internally.
• Understand customer goals, use cases, commercial objectives, technical needs, success metrics, and growth opportunities.
• Develop and execute account plans covering stakeholder mapping, whitespace and expansion opportunities, renewal strategy, and revenue risks.
• Lead customer meetings and QBRs/EBRs with senior stakeholders, ensuring clear actions and follow-up.
• Monitor customer health, product usage, contracted commitments, and commercial performance, proactively addressing risks and driving adoption.
• Coordinate with Sales, Solutions Engineering, Product, R&D, Support, Legal, Finance, and other teams to resolve issues and deliver results.
• Own renewals and expansion opportunities across the assigned portfolio, including commercial discussions, negotiations, and forecasting, with support from Sales and leadership where required.
• Maintain accurate account information in Salesforce, including opportunities, forecasts, customer risks, account plans, and key internal updates.
• Identify and develop customer advocacy opportunities, including references, case studies, testimonials, and product feedback.

Requirements:

• 5+ years of experience in B2B account management or customer success, including direct ownership of enterprise customers. – a must.
• B2B experience, ideally in SaaS, fintech, identity, fraud prevention, cybersecurity, payments, or another technical environment – a must.
• Strong technical orientation, with the ability to understand APIs, integrations, SaaS platforms, and technical workflows – a must.
• Proven commercial experience managing renewals, upsell and expansion opportunities, including customer negotiations – a must
• Excellent written and verbal communication skills, including the ability to turn technical details into concise, executive-ready updates.
• Strong project and stakeholder management skills, with consistent follow-through across multiple accounts.
• Proactive, collaborative, and comfortable working with global, cross-functional teams.
• Willingness to travel for customer meetings around Europe as needed.