Remote Operations Manager — Service Excellence & Data Leadership

Right Now Recruitment; Remote; GBP 50,000 - 60,000; Full time

Job summary

A prominent recruitment agency is seeking an Operations Manager to enhance service delivery and operational performance across national accounts. This senior, hands-on role entails overseeing multiple operational teams and using data insights to drive continuous improvement. Candidates should have a strong technical engineering background and substantial experience in service-focused account management. The position offers a competitive salary up to £60,000, plus incentives. The role is remote.

Benefits

Bonus

Car allowance

Qualifications

• Experience in a technical engineering or service-led operational environment.
• Ability to lead and manage remote or field-based teams.
• Strong knowledge of Health & Safety regulations.

Responsibilities

• Oversee operational performance for customer accounts.
• Act as a senior escalation point for technical issues.
• Monitor and analyze operational metrics and performance.
• Produce KPI reports for senior stakeholders.
• Implement service improvements based on data insights.
• Support equipment installations and relocations.
• Conduct site audits for compliance and performance standards.
• Lead and develop operational teams.

Skills

Technical engineering background

Service-focused account management

Data interpretation skills

KPI reporting

Leadership and people management

Problem-solving

Tools

CRM systems

Service management systems

Asset-tracking systems

Job description

A prominent recruitment agency is seeking an Operations Manager to enhance service delivery and operational performance across national accounts. This senior, hands-on role entails overseeing multiple operational teams and using data insights to drive continuous improvement. Candidates should have a strong technical engineering background and substantial experience in service-focused account management. The position offers a competitive salary up to £60,000, plus incentives. The role is remote.