Remote Motor Claims Advisor - Customer Care

Assurant, Inc.; Remote; GBP 40,000 - 60,000; Full time

Job summary

A global business services leader is looking for a Motor Claims Advisor to assist customers in making claims either by phone or using an internal system. The successful applicant will be responsible for taking details of failures and processing claims based on warranty terms. Ideal candidates will possess strong communication and customer service skills, with a background in service environments preferred. This role offers extensive training, flexibility in work, and a range of employee benefits including annual leave and well-being programs.

Benefits

Comprehensive training

Flexibility with remote working

Employee assistance program

21 days annual leave plus bank holidays

Discounts on retail and tech

Learning opportunities through Udemy

Internal well-being programs

Employee referral scheme

Free onsite parking

Qualifications

• Strong communication skills are essential for effectively assisting customers.
• Ability to navigate software and perform data entry tasks.
• Previous experience in a role focused on customer interactions is a plus.

Responsibilities

• Assist customers with their claims via phone and our system.
• Take details of failures from dealers to process claims.
• Evaluate claims based on provided information and terms.

Skills

Excellent verbal, written, and listening skills

Basic computer skills

Experience working in a customer-service environment

Job description

A global business services leader is looking for a Motor Claims Advisor to assist customers in making claims either by phone or using an internal system. The successful applicant will be responsible for taking details of failures and processing claims based on warranty terms. Ideal candidates will possess strong communication and customer service skills, with a background in service environments preferred. This role offers extensive training, flexibility in work, and a range of employee benefits including annual leave and well-being programs.