Remote MongoDB Support Engineer – EMEA

Percona; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading open-source database support company is seeking a MongoDB Engineer to deliver top-notch technical support and resolve customer challenges. You will collaborate with support teams, contribute to product strategy, and engage in best practices for MongoDB. The ideal candidate has strong knowledge of MongoDB and RDBMS, troubleshooting skills, and experience working with customers. This role offers a generous remote work environment and various benefits to support work/life balance.

Benefits

Flexible work hours

Paid time off programs

Funds for career development

Connectivity allowances

Equity incentive plan

Qualifications

• Excellent knowledge of both RDBMS and MongoDB.
• Ability to troubleshoot methodically.
• Availability to travel for meetings and customer visits.

Responsibilities

• Provide professional technical support services for MongoDB.
• Resolve complex problems for customers with demanding deployments.
• Assist fellow support engineers and lead content creation.

Skills

MongoDB configuration and best practices

Schema design

Performance tuning

Query optimization

Backup solutions

Replica set and sharding topologies

Linux administration

Troubleshooting skills

Experience working with customers in English

Cloud providers knowledge

Virtualized environments knowledge

Education

MongoDB University courses completed

Tools

VMWare

Docker

Kubernetes

AWS

Google Cloud

Azure

Job description

A leading open-source database support company is seeking a MongoDB Engineer to deliver top-notch technical support and resolve customer challenges. You will collaborate with support teams, contribute to product strategy, and engage in best practices for MongoDB. The ideal candidate has strong knowledge of MongoDB and RDBMS, troubleshooting skills, and experience working with customers. This role offers a generous remote work environment and various benefits to support work/life balance.