Remote Luxury Travel Concierge - Client Experience

Prestige Travel Agency by Mich; Remote; GBP 30,000 - 45,000; Full time

Job summary

A distinguished travel agency is seeking a Luxury Travel Consultant to enhance client interactions throughout their travel journey. The ideal candidate will respond promptly to inquiries, assist with bookings, and ensure seamless travel experiences. Strong communication and a service-oriented background in travel or hospitality are essential for this role. The position offers a 100% remote work environment and opportunities for professional growth, along with travel perks and discounts.

Benefits

Opportunities for professional growth

Access to travel perks and discounts

Supportive team culture

Qualifications

• Excellent communication skills in both speaking and writing.
• Experience in customer service, preferably in the travel or hospitality sector.
• Strong attention to detail and organizational skills.
• Tech-savvy with ability to learn booking systems.
• Reliable and capable of handling multiple client requests.
• Passion for travel and client experience enhancement.

Responsibilities

• Respond promptly to client inquiries via various platforms.
• Assist with bookings and manage changes and cancellations.
• Provide accurate information about travel and agency policies.
• Confirm itineraries and ensure client satisfaction.
• Follow up pre- and post-travel for client experience.
• Address client issues with empathy and professionalism.
• Maintain booking documentation and update systems.

Skills

Excellent verbal and written communication skills

Strong customer service background

Highly organized

Comfortable using technology

Proactive and reliable

Genuine interest in travel

Job description

A distinguished travel agency is seeking a Luxury Travel Consultant to enhance client interactions throughout their travel journey. The ideal candidate will respond promptly to inquiries, assist with bookings, and ensure seamless travel experiences. Strong communication and a service-oriented background in travel or hospitality are essential for this role. The position offers a 100% remote work environment and opportunities for professional growth, along with travel perks and discounts.