Remote IT Service Design & Transition Lead (SC Clearance)

GTC Recruitment; Croydon; Remote; GBP 60,000 - 80,000; Full time

Job summary

GTC Recruitment is seeking an experienced Service Design and Transition Manager to join a large organisation's Service Architecture and Design function. You will design and document new IT services, embed service design principles and ensure smooth transition into live operations.

You will work with project teams, operational stakeholders, and third-party suppliers to ensure services are robust, affordable, and aligned with business needs, while operating predominantly remotely with occasional

Qualifications

• Proven IT service design and transition experience.
• Strong ITSM background with ITIL qualifications.
• Experience using ServiceNow.
• Experience onboarding third-party suppliers.

Responsibilities

• Design and document new IT services and embed service design principles.
• Ensure services transition safely into live environments.
• Collaborate with project teams, stakeholders and suppliers to align with business needs.
• Work in Agile environments and manage external suppliers.

Skills

Service Design

Service Transition

ITIL

ServiceNow

Supplier Management

Agile

Tools

ServiceNow

Job description

GTC Recruitment is seeking an experienced Service Design and Transition Manager to join a large organisation's Service Architecture and Design function. You will design and document new IT services, embed service design principles and ensure smooth transition into live operations.

You will work with project teams, operational stakeholders, and third-party suppliers to ensure services are robust, affordable, and aligned with business needs, while operating predominantly remotely with occasional