IT Service Design and Transition Manager - **SC CLEARED

Korn Ferry Group; Greater London; Remote; GBP 104,000 - 136,000; Full time

Job summary

Korn Ferry is seeking an experienced Service Design & Transition Manager to join a large organisation and lead the design and transition of IT services into live operation. The role emphasizes ITSM, Service Design, and Service Transition with ServiceNow proficiency, and requires active SC clearance.

This remote position offers flexibility with occasional office attendance and a 12-month contract at up to £650 per day Inside IR35.

Qualifications

• Strong ITSM background with proven Service Design experience.
• Proven Service Transition expertise and ability to transition services safely.
• Familiarity with ITIL principles and enabling live service readiness.

Responsibilities

• Design and document new and changed IT services and their support arrangements.
• Produce designs incorporating requirements, standards, and suppliers.
• Embed ITIL Service Design/Transition throughout projects.
• Define acceptance criteria, support models, and operational readiness.
• Manage transitions from project to Live/BAU service.
• Collaborate with technical teams, service management, and external suppliers.
• Support onboarding and integration of third-party suppliers.
• Ensure services operate across multiple suppliers and platforms.

Skills

ITSM

Service Design

Service Transition

ITIL

ServiceNow

Public sector

Tools

ServiceNow

Job description

Location: Remote, with very occasional office attendance

Contract: 12 months

Rate: Up to £650 per day Inside IR35

Clearance: Active SC clearance required

We are looking for an experienced Service Design & Transition Manager to join a large, complex organisation, supporting the design and transition of new and changed IT services into live operation.

The successful candidate will have a strong background in IT Service Management (ITSM) and proven experience of Service Design and Service Transition. You will ensure new services are supportable, operationally ready and transitioned into live service in a safe and structured manner.

Key Responsibilities

• Design and document new and changed IT services and their associated support arrangements.
• Produce comprehensive service designs incorporating business requirements, technical standards, existing service capabilities and third-party suppliers.
• Embed ITIL Service Design and Transition principles throughout projects.
• Define service acceptance criteria, support models and operational readiness requirements.
• Manage the transition of services from project environments into Live/BAU service.
• Work closely with technical teams, service management functions, project teams and external suppliers.
• Support the onboarding and integration of third-party suppliers.
• Ensure services can operate effectively across multiple suppliers, platforms and support arrangements.
• Previous public sector experience.
• Strong background in IT Service Management / ITSM.
• Proven experience in Service Design and Service Transition.
• Strong ServiceNow experience.
• Experience successfully transitioning new or changed IT services into Live/BAU operation.
• Service Design & Transition experience within medium-to-large, complex organisations.
• Experience onboarding and working with third-party suppliers.

About Korn Ferry

Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at www.Kornferry.com