Senior Service Transition Lead (Hybrid)

Manchester Digital; Manchester; On-site; GBP 56,000 - 69,000; Full time

Benefits offered by this job

Civil Service Pension

25 days annual leave

8 public holidays

60% office time

Job summary

Home Office Digital is seeking a Lead Transition Service Manager to ensure successful design-to-live service transitions. You will coordinate with project teams, enterprise services, and suppliers to embed standard transition gateways and operational requirements.

The role requires strong stakeholder management, experience in service design and transition, and expertise with ITSM tools. A hybrid work approach with 60% office time may apply.

Qualifications

• ITIL v3 or v4 Foundation qualifications are essential.
• Experience in service transition and ITSM tooling (ServiceNow) is expected.
• Ability to liaise with senior management and cross-functional teams.

Responsibilities

• Enable the transition of projects to live service in a safe, structured manner.
• Ensure resources, processes, suppliers and tools are in place for new services.
• Drive delivery to meet deadlines while maintaining quality.
• Advise on rollout, acceptance planning, and early-life support.
• Onboard new services to Home Office ServiceNow ITSM tooling with cross-functional teams.

Skills

ITIL knowledge

Stakeholder management

Project management

Service design & transition

Problem solving

Communication

Enterprise Services liaison

Education

ITIL Foundation

Tools

SFIA v8 knowledge

Job description

Home Office Digital is seeking a Lead Transition Service Manager to ensure successful design-to-live service transitions. You will coordinate with project teams, enterprise services, and suppliers to embed standard transition gateways and operational requirements.

The role requires strong stakeholder management, experience in service design and transition, and expertise with ITSM tools. A hybrid work approach with 60% office time may apply.