Remote IT Service Design & Transition Lead

Korn Ferry Group; Greater London; Remote; GBP 104,000 - 136,000; Full time

Job summary

Korn Ferry is seeking an experienced Service Design & Transition Manager to join a large organisation and lead the design and transition of IT services into live operation. The role emphasizes ITSM, Service Design, and Service Transition with ServiceNow proficiency, and requires active SC clearance.

This remote position offers flexibility with occasional office attendance and a 12-month contract at up to £650 per day Inside IR35.

Qualifications

• Strong ITSM background with proven Service Design experience.
• Proven Service Transition expertise and ability to transition services safely.
• Familiarity with ITIL principles and enabling live service readiness.

Responsibilities

• Design and document new and changed IT services and their support arrangements.
• Produce designs incorporating requirements, standards, and suppliers.
• Embed ITIL Service Design/Transition throughout projects.
• Define acceptance criteria, support models, and operational readiness.
• Manage transitions from project to Live/BAU service.
• Collaborate with technical teams, service management, and external suppliers.
• Support onboarding and integration of third-party suppliers.
• Ensure services operate across multiple suppliers and platforms.

Skills

ITSM

Service Design

Service Transition

ITIL

ServiceNow

Public sector

Tools

ServiceNow

Job description

Korn Ferry is seeking an experienced Service Design & Transition Manager to join a large organisation and lead the design and transition of IT services into live operation. The role emphasizes ITSM, Service Design, and Service Transition with ServiceNow proficiency, and requires active SC clearance.

This remote position offers flexibility with occasional office attendance and a 12-month contract at up to £650 per day Inside IR35.