Digital Service Design & Transition Lead

Deltra Group; England; On-site; GBP 60,000 - 90,000; Full time

Job summary

Deltra Group is recruiting a Service Design & Transition Manager to lead the design of new and changed digital services and to govern end-to-end transition into operations. You will ensure readiness, SLAs/OLAs, and a smooth handover to BAU support, overseeing service acceptance and post‑go‑live actions.

The role requires strong ITIL knowledge, proven service design/transition experience, and the ability to create effective support models, with excellent stakeholder management and governance

Qualifications

• Strong ITIL knowledge and service design/transition experience.
• Ability to create SLAs/OLAs and support models.
• Excellent stakeholder management and governance awareness.

Responsibilities

• Lead service design for new/changed digital services and oversee end-to-end service transition.
• Ensure operational readiness and SLAs/OLAs; act as the link between delivery and BAU support; manage service acceptance and post-go-live actions.
• Coordinate Service Acceptance Boards; manage RAID items; support Early Life Support.

Skills

ITIL knowledge

Service design

Service transition

SLA/OLA creation

Stakeholder management

Governance

RAID management

ITIL Foundation

Design/Transition certifications

Job description

Deltra Group is recruiting a Service Design & Transition Manager to lead the design of new and changed digital services and to govern end-to-end transition into operations. You will ensure readiness, SLAs/OLAs, and a smooth handover to BAU support, overseeing service acceptance and post‑go‑live actions.

The role requires strong ITIL knowledge, proven service design/transition experience, and the ability to create effective support models, with excellent stakeholder management and governance