Strategic Service Design & Transition Lead — Hybrid

REAL Technical Solutions Limited; Worthing; Hybrid; GBP 59,000 - 63,000; Full time

Job summary

REAL Technical Solutions Limited is seeking a proactive Service Design & Transition Manager/Executive to join a growing team in Worthing, with hybrid work options. The role focuses on ensuring operational readiness and seamless transition of new or changed services in Digital IT Projects.

Key responsibilities include designing services to meet user needs, defining transition plans, coordinating SABs, and ensuring adherence to governance frameworks.

Qualifications

• Strong understanding of ITIL practices, particularly Service Design and Service Transition.
• Experience delivering service design and transition activities within IT projects.
• Excellent stakeholder management, communication, and facilitation skills.
• Familiarity with RAID management and project governance processes.

Responsibilities

• Define Roles and Responsibilities for Project and Business throughout the lifecycle.
• Ensure end-to-end Service Transition with governance compliance.
• Oversee design reviews to validate service readiness.
• Coordinate Service Acceptance Boards and post-go-live actions.
• Support Early Life Support and AIS processes.

Skills

ITIL practices

Service Design

Service Transition

Stakeholder management

Communication

Tools

Governance frameworks

Job description

REAL Technical Solutions Limited is seeking a proactive Service Design & Transition Manager/Executive to join a growing team in Worthing, with hybrid work options. The role focuses on ensuring operational readiness and seamless transition of new or changed services in Digital IT Projects.

Key responsibilities include designing services to meet user needs, defining transition plans, coordinating SABs, and ensuring adherence to governance frameworks.