Service Design and Transition Manager

GTC Recruitment; Croydon; Teletrabalho; GBP 60 000 - 80 000; Tempo integral

Resumo da oferta

GTC Recruitment is seeking an experienced Service Design and Transition Manager to join a large organisation's Service Architecture and Design function. You will design and document new IT services, embed service design principles and ensure smooth transition into live operations.

You will work with project teams, operational stakeholders, and third-party suppliers to ensure services are robust, affordable, and aligned with business needs, while operating predominantly remotely with occasional

Qualificações

• Proven IT service design and transition experience.
• Strong ITSM background with ITIL qualifications.
• Experience using ServiceNow.
• Experience onboarding third-party suppliers.

Responsabilidades

• Design and document new IT services and embed service design principles.
• Ensure services transition safely into live environments.
• Collaborate with project teams, stakeholders and suppliers to align with business needs.
• Work in Agile environments and manage external suppliers.

Conhecimentos

Service Design

Service Transition

ITIL

ServiceNow

Supplier Management

Agile

Ferramentas

ServiceNow

Descrição da oferta de emprego

Location: Croydon (Predominantly Remote)

Contract: 253 Working Days

IR35: Inside IR35

Clearance: Active SC Clearance Essential

The Role

We are seeking an experienced Service Design and Transition Manager to join an established Service Architecture and Design function within a large organisation.

You will be responsible for designing and documenting new IT services, embedding service design principles and ensuring services transition safely and effectively into live operational environments.

You will work closely with project teams, operational stakeholders and third-party suppliers to ensure services are robust, affordable and aligned with business needs.

• Proven experience in IT Service Design and Transition.
• Strong IT Service Management background and relevant ITIL qualifications.
• Practical experience using ServiceNow.
• Experience designing and transitioning services within medium to large organisations.
• Experience onboarding and managing third-party suppliers.
• Active SC Security Clearance (essential).
• Public sector experience.
• Experience working in Agile environments.

Important: We are looking for genuine IT Service Design and Transition professionals, not Project Managers, Delivery Managers or UX/User Designers.

The role is predominantly remote, with very occasional travel to the Croydon office.