IT Service Design and Transition Manager

Korn Ferry; Greater London; Hybrid; GBP 72,000 - 120,000; Full time

Job summary

Korn Ferry is seeking an experienced Service Design & Transition Manager to join a large, complex organisation. The role focuses on designing and transitioning IT services into live operation with a strong ITSM background and Service Design/Transition expertise.

The successful candidate will hold an active SC clearance, be comfortable working remotely with occasional office attendance, and contribute to ensuring services are operationally ready and supported across multiple suppliers.

Qualifications

• ITIL qualification/certification required.
• Experience in ITSM, service design and service transition.
• Experience with ServiceNow in large or public sector environments.

Responsibilities

• Design and document new and changed IT services and support arrangements.
• Produce comprehensive service designs considering requirements, standards, and suppliers.
• Embed ITIL Service Design and Transition principles across projects.
• Define acceptance criteria, support models and readiness requirements.
• Manage transition of services from project to Live/BAU.
• Collaborate with technical teams, service management, and external suppliers.
• Onboard and integrate third-party suppliers.
• Ensure services operate across multiple suppliers and platforms.

Skills

ITIL Certification

ITSM

Service Design

Service Transition

Public Sector Experience

ServiceNow

Live/BAU Transition

Stakeholder Engagement

Education

Bachelor's degree in IT

Tools

ServiceNow

Job description

Location: Remote, with very occasional office attendance

Contract: 12 months

Rate: Up to £650 per day Inside IR35

Clearance: Active SC clearance required

We are looking for an experienced Service Design & Transition Manager to join a large, complex organisation, supporting the design and transition of new and changed IT services into live operation.

The successful candidate will have a strong background in IT Service Management (ITSM) and proven experience of Service Design and Service Transition. You will ensure new services are supportable, operationally ready and transitioned into live service in a safe and structured manner.

Key Responsibilities

• Design and document new and changed IT services and their associated support arrangements.
• Produce comprehensive service designs incorporating business requirements, technical standards, existing service capabilities and third-party suppliers.
• Embed ITIL Service Design and Transition principles throughout projects.
• Define service acceptance criteria, support models and operational readiness requirements.
• Manage the transition of services from project environments into Live/BAU service.
• Work closely with technical teams, service management functions, project teams and external suppliers.
• Support the onboarding and integration of third-party suppliers.
• Ensure services can operate effectively across multiple suppliers, platforms and support arrangements.

Essential Skills & Experience

• ITIL qualification/certification.
• Previous public sector experience.
• Strong background in IT Service Management / ITSM.
• Proven experience in Service Design and Service Transition.
• Strong ServiceNow experience.
• Experience successfully transitioning new or changed IT services into Live/BAU operation.
• Service Design & Transition experience within medium-to-large, complex organisations.
• Experience onboarding and working with third-party suppliers.

About Korn Ferry

Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at www.Kornferry.com