Remote IT Service Design & Transition Lead

Korn Ferry; Greater London; Hybrid; GBP 72,000 - 120,000; Full time

Job summary

Korn Ferry is seeking an experienced Service Design & Transition Manager to join a large, complex organisation. The role focuses on designing and transitioning IT services into live operation with a strong ITSM background and Service Design/Transition expertise.

The successful candidate will hold an active SC clearance, be comfortable working remotely with occasional office attendance, and contribute to ensuring services are operationally ready and supported across multiple suppliers.

Qualifications

• ITIL qualification/certification required.
• Experience in ITSM, service design and service transition.
• Experience with ServiceNow in large or public sector environments.

Responsibilities

• Design and document new and changed IT services and support arrangements.
• Produce comprehensive service designs considering requirements, standards, and suppliers.
• Embed ITIL Service Design and Transition principles across projects.
• Define acceptance criteria, support models and readiness requirements.
• Manage transition of services from project to Live/BAU.
• Collaborate with technical teams, service management, and external suppliers.
• Onboard and integrate third-party suppliers.
• Ensure services operate across multiple suppliers and platforms.

Skills

ITIL Certification

ITSM

Service Design

Service Transition

Public Sector Experience

ServiceNow

Live/BAU Transition

Stakeholder Engagement

Education

Bachelor's degree in IT

Tools

ServiceNow

Job description

Korn Ferry is seeking an experienced Service Design & Transition Manager to join a large, complex organisation. The role focuses on designing and transitioning IT services into live operation with a strong ITSM background and Service Design/Transition expertise.

The successful candidate will hold an active SC clearance, be comfortable working remotely with occasional office attendance, and contribute to ensuring services are operationally ready and supported across multiple suppliers.