Service Design & Transition Lead – Hybrid IT Role (UK)

Sysco; Ashford; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Car/Travel Allowance

Private Medical

Wage Stream Access

Flexible Time Off

Wellbeing Support

Pension Plan

Life Assurance

Sysco Perks

Product Discounts

Mortgage Advice

Family Leave

Job summary

Sysco UK is seeking a Service Design & Transition Manager for a hybrid role based in Ashford, with two days per week in the office. You will coordinate with internal stakeholders and external partners to ensure smooth transitions of new services into live operations for ~4,000 users across the UK.

The role requires extensive IT service experience, ITIL knowledge, and the ability to define design and transition frameworks, manage risks, and drive continual service improvement.

Qualifications

• Significant experience in a complex IT service environment.
• Strong ITIL Service Management principles.
• Experience defining Service Design and Transition frameworks.
• Strong stakeholder management and communication skills.
• Ability to balance operational risk with business requirements.
• Degree-level education or equivalent.
• Solid understanding of enterprise technologies and service architectures.

Responsibilities

• Lead all aspects of Service Design and Transition across Business Technology.
• Define and maintain standards, processes, and governance for introducing new and upgraded services into production.
• Act as the key link between project delivery and operational support teams.
• Ensure services are fully supported, risks are managed effectively, and service readiness activities are completed successfully.
• Drive continuous service improvement and develop robust service models.
• Oversee design and transition activities across multiple workstreams.
• Ensure services deliver value, performance, and operational excellence.

Skills

ITIL Service Management

Service Design & Transition

Stakeholder management

Analytical thinking

Problem solving

MS Office

Education

Degree-level education or equivalent

Job description

Sysco UK is seeking a Service Design & Transition Manager for a hybrid role based in Ashford, with two days per week in the office. You will coordinate with internal stakeholders and external partners to ensure smooth transitions of new services into live operations for ~4,000 users across the UK.

The role requires extensive IT service experience, ITIL knowledge, and the ability to define design and transition frameworks, manage risks, and drive continual service improvement.