Service Transition Manager

Reed Professional Services; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Reed Professional Services is recruiting for a Service Transition Manager position located in Farringdon, London, with a hybrid work arrangement of 2 days onsite each week. This role is vital for managing the transitions of suppliers and services without affecting current operations, requiring significant experience in complex service environments. Responsibilities include leading service transition activities, ensuring supplier readiness, and coordinating knowledge transfer. Ideal candidates will have a strong IT Service Management foundation and proven stakeholder engagement skills.

Qualifications

• Proven experience as a Service Transition Manager in complex environments.
• Strong understanding of IT Service Management (ITSM) principles and practices.
• Demonstrable experience managing supplier transitions in large-scale, multidisciplinary digital or technology programmes.
• Excellent stakeholder management skills, capable of engaging confidently at all levels.
• Experience coordinating and delivering knowledge transfer and service readiness activities.
• Ability to work under pressure with strict delivery timelines.
• Highly organised, detail-oriented, and governance-focused.

Responsibilities

• Lead end-to-end service transition activities aligned with programme objectives.
• Serve as the primary interface between Service Management, Programme Delivery, and Suppliers.
• Plan and manage supplier transitions to prevent degradation of live services.
• Own and coordinate transition planning, governance, and reporting.
• Manage knowledge transfer activities and deliver structured sessions.
• Coordinate transition delivery to ensure clear entry/exit criteria are met.
• Oversee pre- and post-transition support phases for smooth handover.
• Ensure suppliers are operationally ready for go-live.
• Provide assurance to senior stakeholders that transitions are controlled and compliant.

Skills

Service Transition Management

IT Service Management (ITSM)

Stakeholder Engagement

Knowledge Transfer

Organizational Skills

Governance Focus

Education

ITIL Certification or equivalent

Job description

• Location: Farringdon, London (Hybrid - 2 days a week onsite)
• Job Type: Contract (Inside IR35)

We are seeking an experienced Service Transition Manager to support a large-scale technology transformation programme within a prestigious organisation. This role is crucial for ensuring smooth transitions of supplier and service without impacting live services, and it requires a professional who has previously managed service transitions in complex, multi-supplier, enterprise environments.

Day-to-day of the role:

• Lead end-to-end service transition activities aligned with programme objectives and service management best practices.
• Serve as the primary interface between Service Management, Programme Delivery, and Suppliers, ensuring service considerations are prioritized.
• Plan and manage supplier transitions to prevent any degradation of live services.
• Own and coordinate transition planning, governance, and reporting, including risks, issues, dependencies, and mitigation plans.
• Manage knowledge transfer activities, ensuring documentation is comprehensive and up-to-date, and deliver structured knowledge transfer sessions.
• Coordinate transition delivery in defined waves, ensuring clear entry/exit criteria are met.
• Oversee pre- and post-transition support phases to ensure smooth handover to new supplier support models.
• Ensure suppliers are operationally ready for go-live, including processes, tooling, access, and escalation paths.
• Work closely with Service Delivery to ensure operational readiness, service acceptance criteria, and support models are agreed and met.
• Provide assurance to senior stakeholders that transitions are controlled, compliant, and service safe.

Required Skills & Qualifications:

• Proven experience as a Service Transition Manager in complex environments.
• Strong understanding of IT Service Management (ITSM) principles and practices.
• Demonstrable experience managing supplier transitions in large-scale, multidisciplinary digital or technology programmes.
• Excellent stakeholder management skills, capable of engaging confidently at all levels.
• Experience coordinating and delivering knowledge transfer and service readiness activities.
• Ability to work under pressure with strict delivery timelines.
• Highly organised, detail-oriented, and governance-focused.
• ITIL certification or equivalent service management credentials are advantageous.

To apply for this Service Transition Manager position, please submit your CV and a member of the Talent Delivery team will be in touch with you.