Remote IT Service Delivery Leader

Charles Simon Associates Ltd; Remote; GBP 68,000 - 80,000; Full time

Job summary

A leading consultancy in service delivery is seeking a Head of Service Delivery to oversee the service delivery framework, manage vendor relationships, and lead a team of senior delivery managers. This fully remote role offers a competitive salary of up to £80,000 per annum, depending on experience, and requires strong leadership skills and hands-on technical expertise in IT infrastructure. The ideal candidate will have a strategic mindset and be capable of driving continuous improvement initiatives within the organization.

Qualifications

• Proven experience in service delivery leadership within IT or technology environments.
• Strong vendor and 3rd-party management skills, including performance oversight and contract negotiation.
• Experience managing teams of senior delivery managers and driving accountability.

Responsibilities

• Lead and develop a team of senior delivery managers responsible for outsourced services.
• Own the service delivery framework, ensuring SLAs and KPIs are met.
• Manage vendor selection and onboarding processes.

Skills

Service delivery leadership

Vendor management

Team management

Hands-on technical expertise

Strategic mindset

Job description

A leading consultancy in service delivery is seeking a Head of Service Delivery to oversee the service delivery framework, manage vendor relationships, and lead a team of senior delivery managers. This fully remote role offers a competitive salary of up to £80,000 per annum, depending on experience, and requires strong leadership skills and hands-on technical expertise in IT infrastructure. The ideal candidate will have a strategic mindset and be capable of driving continuous improvement initiatives within the organization.