Remote IT Incident & Service Desk Technician

NHS; Remote; GBP 25,000 - 35,000; Full time

Job summary

A large healthcare trust in Salford is seeking a Remote Fix Technician to provide IT support and ensure minimal disruption to services. The ideal candidate will manage IT issues and deliver excellent customer service while possessing strong analytical skills to improve team efficiency. This position offers a chance to be part of an ambitious team working towards improving healthcare services, along with a competitive benefits package for work-life balance.

Benefits

Competitive benefits package

Flexible working opportunities

Protected downtime for health and wellbeing

Qualifications

• Experience managing IT issues, including system accounts, applications, and hardware.
• Ability to facilitate the installation of IT systems and equipment.
• Excellent understanding of Microsoft Operating systems and applications.

Responsibilities

• Minimise lost clinical and operational time due to IT incidents.
• Provide excellent customer service and analytical support.
• Ensure colleagues get back up and running quickly when issues arise.

Skills

Excellent communication skills

Ability to work under pressure

Service-oriented, customer-focused

Flexible approach to work

Education

NVQ Level 3 in IT or equivalent experience

GCSE English and Maths (grade A-C or 4 and above)

ITIL Foundation

MSCE

MCP

Job description

A large healthcare trust in Salford is seeking a Remote Fix Technician to provide IT support and ensure minimal disruption to services. The ideal candidate will manage IT issues and deliver excellent customer service while possessing strong analytical skills to improve team efficiency. This position offers a chance to be part of an ambitious team working towards improving healthcare services, along with a competitive benefits package for work-life balance.