Remote & Hybrid Customer Advisor - Health & Wellbeing

Simplyhealth; Southampton; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading health insurance provider in the UK is seeking a Customer Advisor to assist customers with their queries over the phone. The successful candidate will ensure a positive customer experience and take ownership of queries to achieve satisfactory outcomes. This role offers a working environment that supports flexible arrangements alongside necessary in-office collaboration. The working hours are 35 hours per week, Monday to Friday.

Qualifications

• Strong communication skills to handle customer queries effectively.
• Ability to provide outstanding customer service.
• Familiarity with healthcare products and services is a plus.

Responsibilities

• Assist customers over the telephone with their queries.
• Take ownership of queries and ensure successful outcomes.
• Meet productivity requirements such as call time availability.

Job description

A leading health insurance provider in the UK is seeking a Customer Advisor to assist customers with their queries over the phone. The successful candidate will ensure a positive customer experience and take ownership of queries to achieve satisfactory outcomes. This role offers a working environment that supports flexible arrangements alongside necessary in-office collaboration. The working hours are 35 hours per week, Monday to Friday.