Remote Housing Systems Improvement Analyst

Informed Recruitment; Remote; GBP 35,000 - 50,000; Full time

Job summary

A social enterprise consultancy is seeking a Systems Improvement Officer to provide support for property management applications. The role involves application support, system development, and help desk services, contributing to customer satisfaction. Ideal candidates will have experience in second line support and systems improvement, with skills in SQL and ITIL practices. The position is remote, offering a competitive salary and benefits package including excellent pension and professional development opportunities.

Benefits

Competitive salary

Excellent pension

Training opportunities

Leave entitlement

Qualifications

• Experience providing at least second line support on software applications.
• Strong analytical and critical thinking skills.
• Excellent verbal and presentation communication skills.

Responsibilities

• Provide application support and system maintenance.
• Handle help desk support and customer queries.
• Investigate root causes of system issues.

Skills

Second line support

Systems Analysis & Improvement

Incident management

Property management applications

Office 365

ITIL practices

Tools

SQL scripting

SharePoint

Azure

Job description

A social enterprise consultancy is seeking a Systems Improvement Officer to provide support for property management applications. The role involves application support, system development, and help desk services, contributing to customer satisfaction. Ideal candidates will have experience in second line support and systems improvement, with skills in SQL and ITIL practices. The position is remote, offering a competitive salary and benefits package including excellent pension and professional development opportunities.