Remote ERP Account Manager – SaaS & AI Growth

Aptean; United Kingdom; Remote; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Pension plan

Life assurance

Income protection scheme

25 days holiday + bank holidays

Remote working model in the UK

Job summary

Aptean is looking for an Account Manager to join the Merlin ERP sales team in the UK. You will own a portfolio of Merlin customers across the UK, driving SaaS migrations and AI adoption while identifying upsell opportunities and expanding ARR.

You will collaborate with cross-functional teams to ensure renewals, retention and successful onboarding of new capabilities, working in a dynamic, remote-friendly environment that supports UK operations.

Qualifications

• Minimum of two years’ experience in software or SaaS sales.
• Proven experience selling ERP, software or SaaS solutions into SMB or mid-market organisations.
• Background in distribution, wholesale, merchanting, logistics or manufacturing is highly desirable.
• Experience managing existing customer accounts and identifying sales opportunities.
• Proven track record of renewals and generating annual recurring revenue (ARR).

Responsibilities

• Manage and grow a portfolio of existing Merlin customers, with a focus on AI Adoption and SaaS conversions.
• Build strong, long-term relationships with key stakeholders and decision-makers.
• Identify and develop growth opportunities within existing accounts, with focus on SaaS migration, upselling, and cross-selling.
• Develop and execute strategic account plans that drive revenue growth and retention.
• Own the full sales cycle for expansion opportunities from needs to contract closure.
• Proactively manage renewals and identify churn risks, coordinating with internal teams.
• Act as main contact for customers, collaborating with Customer Success, Support, Presales, Product Management, etc.
• Maintain an accurate sales pipeline, forecasts, and account plans in Salesforce.
• Monitor product usage and satisfaction to identify expansion opportunities and risks.
• Collaborate with Product and Marketing on roadmap updates and new capabilities.
• Represent Aptean in customer meetings, on-site visits, and industry events.
• Strive to achieve quarterly and annual sales targets across upsell, cross-sell, and renewal.

Skills

SaaS sales

Account management

Relationship building

Opportunity identification

Job description

Aptean is looking for an Account Manager to join the Merlin ERP sales team in the UK. You will own a portfolio of Merlin customers across the UK, driving SaaS migrations and AI adoption while identifying upsell opportunities and expanding ARR.

You will collaborate with cross-functional teams to ensure renewals, retention and successful onboarding of new capabilities, working in a dynamic, remote-friendly environment that supports UK operations.