Remote Enterprise Account Growth Lead

Lokalise; United Kingdom; Remote; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Fully remote setup with flexible hours

Co-working budget

Flexible vacation policy

Home office budget

Job summary

Lokalise, the AI-powered localization platform, is hiring a Senior Account Manager for the EMEA region. You will own the commercial lifecycle of enterprise accounts, protect retention, manage renewals, and drive expansion.

You will partner with Customer Success, Solutions Architecture, Product, Finance and Legal to deliver value, lead strategic executive conversations, and leverage AI to accelerate research and account planning in a fully remote setup.

Qualifications

• Full account lifecycle ownership: +5 years of experience owning the commercial lifecycle of strategic or enterprise customer accounts, including retention, renewals, expansion, upselling, and cross-selling in a B2B SaaS environment.
• Proven commercial outcomes: A track record of protecting customer revenue, achieving gross revenue retention or comparable retention targets, and generating measurable account expansion.
• Ability to understand complex SaaS products, with experience selling to business, marketing, and sales stakeholders, and translating product capabilities into clear commercial value.
• Strong written and spoken English, with the ability to collaborate effectively across a remote, international organisation.
• Experience engaging and influencing C-level and senior stakeholders, including the ability to lead strategic conversations and align solutions with business priorities.
• Strong commercial skills, including experience identifying growth opportunities, negotiating contracts, and navigating complex procurement or legal discussions.
• Competency using AI tools to accelerate customer research, synthesis, account planning, and decision-making, with a proactive mindset toward adopting new AI-enabled ways of working.

Responsibilities

• Own account commercial outcomes: Take responsibility for the full commercial lifecycle of your assigned enterprise accounts, including retention, renewals, expansion, upselling, and cross-selling.
• Protect retention and renewal outcomes: Monitor account health, customer engagement, product value, and commercial risks to identify potential retention challenges early and coordinate effective action with internal teams.
• Drive account expansion: Identify and execute upsell, cross-sell, and expansion opportunities, leading commercial conversations and negotiations with a focus on achieving and surpassing sales quotas.
• Develop account strategies: Create and maintain clear account plans based on customer goals, stakeholder priorities, product adoption, business risks, renewal plans, and opportunities for broader collaboration.
• Lead consultative customer conversations: Advise customers on how to improve their localisation and content workflows, connect their needs to the company's solutions, and articulate clear business value and return on investment.
• Navigate complex enterprise sales processes: Coordinate multi-stakeholder opportunities, procurement activity, contract negotiations, and legal discussions, ensuring progress toward successful commercial outcomes.
• Partner cross-functionally and maintain accurate reporting: Work closely with Customer Success and Solutions Architecture to support retention and expansion, collaborate with Product, Finance, and Legal to resolve customer needs, and maintain accurate CRM records, account plans, pipeline updates, and forecasts.
• Use AI to elevate your work: Proactively explore and apply AI tools and approaches to improve customer research, account planning, decision-making, productivity, and go-to-market impact.

Skills

Account management

SaaS sales

C-level engagement

English proficiency

Remote collaboration

AI in sales

CRM systems

Data-driven selling

Tools

CRM systems

AI tools

Job description

Lokalise, the AI-powered localization platform, is hiring a Senior Account Manager for the EMEA region. You will own the commercial lifecycle of enterprise accounts, protect retention, manage renewals, and drive expansion.

You will partner with Customer Success, Solutions Architecture, Product, Finance and Legal to deliver value, lead strategic executive conversations, and leverage AI to accelerate research and account planning in a fully remote setup.