Account Manager - Merlin ERP

Aptean; United Kingdom; Remote; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Pension plan

Life assurance

Income protection scheme

25 days holiday + bank holidays

Remote working model in the UK

Job summary

Aptean is looking for an Account Manager to join the Merlin ERP sales team in the UK. You will own a portfolio of Merlin customers across the UK, driving SaaS migrations and AI adoption while identifying upsell opportunities and expanding ARR.

You will collaborate with cross-functional teams to ensure renewals, retention and successful onboarding of new capabilities, working in a dynamic, remote-friendly environment that supports UK operations.

Qualifications

• Minimum of two years’ experience in software or SaaS sales.
• Proven experience selling ERP, software or SaaS solutions into SMB or mid-market organisations.
• Background in distribution, wholesale, merchanting, logistics or manufacturing is highly desirable.
• Experience managing existing customer accounts and identifying sales opportunities.
• Proven track record of renewals and generating annual recurring revenue (ARR).

Responsibilities

• Manage and grow a portfolio of existing Merlin customers, with a focus on AI Adoption and SaaS conversions.
• Build strong, long-term relationships with key stakeholders and decision-makers.
• Identify and develop growth opportunities within existing accounts, with focus on SaaS migration, upselling, and cross-selling.
• Develop and execute strategic account plans that drive revenue growth and retention.
• Own the full sales cycle for expansion opportunities from needs to contract closure.
• Proactively manage renewals and identify churn risks, coordinating with internal teams.
• Act as main contact for customers, collaborating with Customer Success, Support, Presales, Product Management, etc.
• Maintain an accurate sales pipeline, forecasts, and account plans in Salesforce.
• Monitor product usage and satisfaction to identify expansion opportunities and risks.
• Collaborate with Product and Marketing on roadmap updates and new capabilities.
• Represent Aptean in customer meetings, on-site visits, and industry events.
• Strive to achieve quarterly and annual sales targets across upsell, cross-sell, and renewal.

Skills

SaaS sales

Account management

Relationship building

Opportunity identification

Job description

Overview

About the role

Aptean is looking for an outstanding Account Manager to join our Merlin ERP sales team in the UK. Merlin is Aptean’s long-established ERP solution serving distribution, merchanting and wholesale businesses across the UK and Ireland. It is a strategically important product line with a loyal customer base and a strong growth focus around new customer acquisition, solution expansion, SaaS adoption and AI.

In this role, you’ll manage and grow a portfolio of existing customers across the UK. You’ll focus on strengthening customer relationships and retention, supporting SaaS migrations, AI Adoption and identifying new revenue opportunities through upselling and cross-selling.

Key Responsibilities

• Manage and grow a portfolio of existing Merlin customers, with a particular focus on AI Adoption and SaaS conversions.
• Build strong, long-term relationships with key stakeholders and decision-makers, acting as a trusted commercial partner.
• Identify and develop growth opportunities within existing accounts, with a strong focus on SaaS migration, upselling, and cross-selling additional Aptean solutions and AI-based products.
• Develop and execute strategic account plans that drive revenue growth, customer retention, and long-term account value.
• Own the full sales cycle for expansion opportunities, from identifying customer needs and building the business case through to negotiation and contract closure.
• Proactively manage renewals and identify potential churn risks, working closely with internal teams to strengthen customer retention.
• Act as the main point of contact for your customers, partnering with Customer Success, Support, Presales, Product Management, and other internal teams to ensure a positive customer experience.
• Maintain an accurate sales pipeline, forecasts, account plans, and customer information in Salesforce.
• Monitor customer health, product usage, and satisfaction to identify expansion opportunities and potential risks at an early stage.
• Work closely with Product and Marketing teams to keep customers informed about relevant product developments, roadmap updates, and new capabilities.
• Represent Aptean in customer meetings, on-site visits, and relevant industry and trade events.
• Consistently work towards quarterly and annual sales targets across upsell, cross-sell, and renewal business.

About you

• Minimum of two years’ experience in software or SaaS sales.
• Proven experience selling ERP, software or SaaS solutions into SMB or mid-market organisations.
• Background in distribution, wholesale, merchanting, logistics, or manufacturing is highly desirable.
• Experience managing existing customer accounts and identifying sales opportunities.
• A proven track record of successfully managing renewals and retention while generating additional annual recurring revenue (ARR).

What’s in it for you?

• Dynamic, and fast-paced work environment
• Pension plan,
• Life assurance,
• Income protection scheme,
• 25 days holiday + bank holidays,
• Remote working model in the UK.

About Aptean

At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean’ s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean’s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over10,000 highly specialized organizations in more than 20 industries and 80 countries rely on
Aptean to streamline their everyday operations.

“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy

Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing
innovative solutions to our customer base.

Disclaimer: This position is intended for direct applicants only. No agencies or third-party recruiters, please. Unsolicited agency submissions will not be considered.