Remote Enterprise Tech Support Engineer – Europe Travel

Genetec Inc.; Knaresborough; Remote; GBP 60,000 - 90,000; Full time

Job summary

Genetec Inc. in the United Kingdom is seeking a Dedicated Support Engineer to partner with enterprise clients, deliver expert technical support, and provide hands-on training to unlock the full potential of Genetec security platforms.

You will collaborate with R&D, perform system health checks, and travel across Europe for on-site missions, helping customers optimize performance and build strong, long-term relationships.

Qualifications

• Degree in Computer Science, Telecommunications, Electrical Engineering, or equivalent practical experience.

Responsibilities

• Tackle complex technical challenges for enterprise clients and deliver expert technical support and hands-on training to maximize Genetec security platforms.
• Collaborate with R&D teams to stay informed about the latest technologies and perform routine system health checks to optimise performance.
• Travel across Europe for on-site client missions, deepening trust and strengthening partnerships.

Job description

Genetec Inc. in the United Kingdom is seeking a Dedicated Support Engineer to partner with enterprise clients, deliver expert technical support, and provide hands-on training to unlock the full potential of Genetec security platforms.

You will collaborate with R&D, perform system health checks, and travel across Europe for on-site missions, helping customers optimize performance and build strong, long-term relationships.