Remote Enterprise Tech Support Engineer — Europe Travel

Genetec Inc.; Cobham; Remote; GBP 40,000 - 60,000; Full time

Job summary

Genetec Inc. in the United Kingdom is seeking a Dedicated Support Engineer to partner with enterprise clients, provide expert technical support and hands-on training to unlock Genetec security platforms, and collaborate with R&D to stay at the cutting edge.

The role includes routine system assessments and health checks, plus on-site travel across Europe to build trust and strengthen partnerships while delivering exceptional service to our growing EMEA customer base.

Qualifications

• Degree in Computer Science, Telecommunications, Electrical Engineering, or equivalent practical experience.
• Proven problem-solving and decision-making capabilities.
• Professional fluency in English.

Responsibilities

• Provide expert technical support and hands-on training to customers on Genetec security platforms.
• Travel across Europe for on-site client missions and audits.
• Collaborate with R&D to stay updated on latest innovations and optimizations.

Skills

Analytical problem-solving

Client relations

Team collaboration

English communication

Troubleshooting

Education

Degree in Computer Science, Telecommunications, Electrical Engineering, or equivalent

Tools

Windows OS

Networking devices

SQL Server

Server virtualization

Job description

Genetec Inc. in the United Kingdom is seeking a Dedicated Support Engineer to partner with enterprise clients, provide expert technical support and hands-on training to unlock Genetec security platforms, and collaborate with R&D to stay at the cutting edge.

The role includes routine system assessments and health checks, plus on-site travel across Europe to build trust and strengthen partnerships while delivering exceptional service to our growing EMEA customer base.