Remote Enterprise Support Engineer - Travel Across EMEA

Genetec Inc.; Worcester; Remote; GBP 42,000 - 60,000; Full time

Job summary

Genetec Inc. in the UK is seeking a Dedicated Support Engineer who will partner with enterprise clients to tackle complex technical challenges and deliver outstanding service.

You will provide expert technical support, hands-on training, and collaborate with R&D to stay at the forefront of Genetec solutions. You will travel across Europe for on-site client missions, perform system health checks, and contribute to continuous improvement.

Qualifications

• Degree or equivalent practical experience in a relevant field.
• Strong problem solving and analytical skills.
• Fluent English; second language is a plus.

Responsibilities

• Provide expert technical support to enterprise clients.
• Travel across Europe for on-site missions.
• Train end-users and hand-hold deployments.
• Collaborate with R&D to apply innovations.

Skills

Software support

Remote deployment

Genetec solutions

Windows OS

Networking

Server virtualization

SQL Server knowledge

Education

Degree in Computer Science / Telecommunications / Electrical Engineering

Tools

Genetec platform

SQL Server

PowerShell

Job description

Genetec Inc. in the UK is seeking a Dedicated Support Engineer who will partner with enterprise clients to tackle complex technical challenges and deliver outstanding service.

You will provide expert technical support, hands-on training, and collaborate with R&D to stay at the forefront of Genetec solutions. You will travel across Europe for on-site client missions, perform system health checks, and contribute to continuous improvement.