Remote Enterprise Support Engineer — Travel & On-site

Genetec Inc.

Fakenham

Remote

GBP 40,000 - 60,000

Full time

2 days ago

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Job summary

Genetec Inc. in the United Kingdom seeks a Dedicated Support Engineer to work with enterprise clients, delivering expert technical support and hands-on training to unlock the full potential of Genetec security platforms.

You will partner with R&D to stay at the cutting edge, perform system health checks, and troubleshoot complex challenges while building lasting client relationships. Travel across Europe for on-site missions is required; a proactive communicator with strong English is essential,

Qualifications

Degree in Computer Science, Telecommunications, Electrical Engineering or equivalent practical experience.
Strong analytical mindset with proven problem-solving and decision-making capabilities.
Excellent team player who thrives in collaborative environments and fosters open communication.

Responsibilities

Provide expert technical support and hands-on training to help customers unlock Genetec solutions.
Partner with enterprise clients to tackle complex challenges and deliver exceptional service.
Collaborate with R&D teams to stay at the cutting edge of our latest technological innovations.
Conduct routine system health checks to optimize performance and drive continuous improvement.
Travel across Europe for on-site client missions, deepening trust and strengthening key partnerships.