Remote Enterprise Support Engineer - EU Travel

Genetec Inc.; Cwmcarn; Remote; GBP 45,000 - 65,000; Full time

Job summary

Genetec Inc. in the United Kingdom is seeking a Dedicated Support Engineer to partner with enterprise clients across the EMEA region, delivering expert technical support and hands-on training to unlock the full power of Genetec solutions.

You will work closely with R&D, perform system health checks, and travel on-site across Europe to build trust and strengthen partnerships, while growing your technical and customer-relationship skills.

Qualifications

• Degree required in CS/telecommunications/EE or equivalent.
• Strong analytical mindset with problem-solving abilities.
• Fluent English with ability to build client relationships.

Responsibilities

• Partner with enterprise clients to tackle complex technical challenges and deliver service excellence.
• Provide expert technical support and hands-on training to unlock Genetec platform capabilities.
• Collaborate with R&D to stay ahead on technology innovations.
• Perform routine system assessments and health checks to optimize performance.
• Travel across Europe for on-site client missions and deepen partnerships.

Skills

Analytical mindset

Problem solving

Team player

Client relationships

English language

Education

Degree in Computer Science, Telecommunications or Electrical Engineering

Tools

Windows OS

Genetec solutions

Networking devices

SQL Server

Server virtualization

Job description

Genetec Inc. in the United Kingdom is seeking a Dedicated Support Engineer to partner with enterprise clients across the EMEA region, delivering expert technical support and hands-on training to unlock the full power of Genetec solutions.

You will work closely with R&D, perform system health checks, and travel on-site across Europe to build trust and strengthen partnerships, while growing your technical and customer-relationship skills.