Remote Enterprise Support Engineer - Travel Across Europe

Genetec Inc.; Thatcham; Remote; GBP 42,000 - 64,000; Full time

Job summary

Genetec Inc. in the United Kingdom seeks a Dedicated Customer Support Engineer for EMEA to partner with enterprise clients, troubleshoot complex systems, and provide hands-on training across Europe.

This role focuses on delivering exceptional service, collaborating with R&D, performing health checks, and traveling on-site to strengthen partnerships while supporting security platforms.

Qualifications

• Degree in Computer Science, Telecommunications, Electrical Engineering, or equivalent practical experience.
• Strong analytical mindset with proven problem-solving and decision‑making capabilities.
• Excellent team player who thrives in collaborative environments and fosters open internal communication.
• Natural ability to build, maintain, and elevate long‑lasting client relationships.
• Professional fluency in English (a second language is a major plus!).

Responsibilities

• Partner with high-profile enterprise clients to tackle complex technical challenges and deliver an outstanding service experience.
• Provide expert technical support and hands‑on training to help customers unlock the full power of their security platforms.
• Collaborate closely with our R&D teams to stay on the cutting edge of our latest technological innovations.
• Perform routine system assessments and health checks to optimize performance and drive continuous improvement.
• Travel across Europe for on-site client missions, deepening trust and strengthening key partnerships.

Job description

Genetec Inc. in the United Kingdom seeks a Dedicated Customer Support Engineer for EMEA to partner with enterprise clients, troubleshoot complex systems, and provide hands-on training across Europe.

This role focuses on delivering exceptional service, collaborating with R&D, performing health checks, and traveling on-site to strengthen partnerships while supporting security platforms.